Custom Sticker Makers: FAQ’s
If you’ve got questions about creating custom stickers we’ve got answers!
We’re confident that with Custom Sticker Makers awesome customer support and best prices online, your custom stickers will far exceed your expectations!
If you find you have questions that aren’t answered below, please call us and we’ll be glad to help!
I need a quote, how do I get one?
You can get an instant quote by filling out our Quote Generator on our homepage. If you need a more customized quote, or have questions, please email us at [email protected]
What is the minimum amount of stickers that can be ordered?
CSM has a 50 sticker minimum on all orders for stickers that are over 4 square inches. For small stickers that are under 4 square inches, please see our small sticker and label page for quantity minimums based on size.
How many colors can I use?
All quotes are based on full color printing. That means you can use as many colors as you like without affecting the price of your order. Our state-of-the-art technology allows us to print photographic quality images on stickers, as well as black and white, line art, grayscale and spot-color designs. Please see our Sticker Gallery for examples of stickers we have printed in the past.
How do I place an order?
To place an order, simply have your artwork ready, and pick your product on our Homepage to fill out the easy online order form.
How do I re-order stickers?
To place an order for stickers you have already had printed by us, simply log into your account, and click “My Account” under the gear in the top menu to view your previous orders. From here you can click “RE-ORDER”, and the order form will be automatically re-filled for you! All you have to do is submit the order! Re-orders are easy, with no need to upload your artwork again!
What are your stickers made of and how long will they last?
We print on glossy, white 4 mm vinyl with permanent adhesive. Our inks and vinyl are rated 3-5 years outdoors by our manufacturers under normal weather conditions. We use Eco Solvent inks in all our printing, making CSM’s stickers the greenest custom sticker on the market today. The special niche we have here at CSM allows us to keep overheads low and pass the savings on to our customers!
What kinds of stickers do you NOT print?
We do not print: stickers on transparent (clear) material, glow in the dark, holographic, paper labels on a roll, static cling decals, cut-out vinyl lettering, puffy stickers, neon stickers, metallic stickers, crack n peel stickers, stickers with a back print, reverse adhesive stickers or foil stickers.
What kind of printing process do you use?
We use a digital printing process, which means we print your stickers directly from the file you submit. The finished printed quality of your stickers is largely dependent on the quality of the file you submit. If you submit a low quality image, this is what we will print and this is what your final stickers will look like.
Why are your prices so low?
We are able to offer the lowest prices on the web because our technology is cutting-edge, and because we believe in helping you take advantage of it! Our state of the art, digital printing process produces beautiful stickers at a fraction of the cost of the competition, and allows us to turn your order around quickly in the process. To get an instant quote, just visit our Homepage and fill out our instant quote calculator.
Do you send out samples?
Yes! We can send out free samples of work we have printed if you would like to see the quality of our stickers. Just fill out our Sample Request form, and we’ll send you a FREE sample pack in the mail.
How small can you print stickers?
We can print stickers as small as a quarter of an inch. Please see our Small Stickers page for more information on small stickers and labels.
What is a kiss cut? (Can I get my stickers kiss cut?)
A kiss cut is a cut that only cuts through the vinyl and NOT the liner behind it. If you would like your stickers kiss cut (instead of cut out, with the lining) on sheets (instead of shrink-wrapped in cut stacks, the way most CSM orders are processed) select the “kiss cut and sheet” option on the order form (kiss cuts are only available with small sticker or label orders). Sheets are cut to approx. 8.5″ x11″. Kiss cut is an option that may be more convenient for you if you are using them in a direct application rather than selling or giving them away.
What is a bleed?
If your artwork has color that goes all the way to the edge, you need a bleed. A bleed is a small amount of extra color added to the outside of your sticker to allow for slight margin of error during the processing of your sticker order. If you want the color to go all the way to the edge of your sticker simply add 1/8th inch (.125) of the bleed color outside your final cut dimensions. Stickers printed with a bleed require an extra 7 business to process. Please see our Sticker Gallery for examples of stickers with bleeds.
How Thin Can The Border On My Stickers Be?
We recommend that any sticker over 4 square inches, has a border width of 0.125″ for white borders or bleeds. This allows for our equipment to provide the most even cut, without clipping the graphics inside the design. If your sticker is smaller than 4 square inches, we recommend the border to be at least 0.09″ for white borders or bleeds. We can decrease the width of your border on request, however by doing so, there may be a risk of graphic clipping due to the loss of the margin of error required by our processes. If you have questions regarding border with and how your stickers can be cut, please contact Customer Service before processing your order.
How do know if my document is the appropriate print resolution?
All graphic files must be saved at a resolution 300 dpi (dots per inch) or better in order for us to print them. This means that if you got your image off the internet, it is probably too small, as web images are normally saved at only 72 dpi. 72dpi images WILL NOT WORK for printing stickers. If your image looks great on your monitor but looks fuzzy when you print it out at home, chances are good that this is the problem. If you have a graphics program on your computer such as Photoshop or Illustrator, you can easily check the resolution of your image, and adjust it if need be. We are happy to review your artwork for resolution prior to placing your order! Simply fill out our “Review My Sticker Design” form and upload your image. We will let you know if your artwork is print ready and provide you with a quote as well!
What are my payment processing options?
We accept Visa, Master Card, American Express, Discover and Paypal.
What are your return and deadline policies?
All sales are final after checkout, and subject to our order cancellation policies, you are ordering a custom printed product. It is the customer’s responsibility to submit print-ready artwork, alert us to any deadlines, and pay for the necessary shipping to be delivered by the deadline. If you want to be absolutely certain of the product you are ordering you have the choice to order a hard copy proof for $25 or you can request a sample packet (see ‘Do you send out samples?’ above)If the customer meets the responsibilities above and there is an error on our part, we will correct it either with a reprint (if necessary) or credit towards a future order. Please see our Conditions of Use for more information.
Order Cancellation
If you must cancel your order, please call Customer Service at 1-800-313-5463 prior to printing. Custom Sticker Makers follows the follwing cancellation policy for all orders:
- If our production team has not begun setting up your artwork for printing, the cancellation fee will be $25.00
- Once production has begun working on your artwork for printing, but printing has not begun, the cancellation fee will be 20% of the cost of your order, starting at $25.00. Die cut set up, proofs, and custom graphic design fees are non-refundable once work has begun.
- If the web proof is not approved, CSM will issue a credit towards a future sticker order, or accept one new file with new proof included to complete the current order. If the order is cancelled after the web proof has been sent, the cancellation fees above will apply. Full refunds can only be given if a Hard Copy Proof is ordered and not approved. (Minus the hard copy proof fee)
- Once your order has begun printing, the order can not be cancelled. This is a custom printed product. Please see our Conditions of Use for more information.
When can I expect my web-proof?
A web proof will be sent to your email address as soon as we start processing your order. Web proofs are normally sent within 48 hrs. Web-proofs may delay production time of your stickers if not approved ASAP. The proof is sent as a jpeg.
When can I expect my stickers to ship?
Our turnaround time depends on a number of factors. Larger orders (1000+) generally ship within 10-14 working days. Smaller orders generally ship within 7-10 working days. Shipping and turnaround times are estimates, they are not a promise or guarantee. For more information, please see our Shipping Turnaround page
What are my expedited shipping options?
We ship UPS for expedited shipping, offering Overnight, 2nd Day Air and Three Day Select. We have 3 rush order options available.
- 3 Day Turn Around We will ship the order on the 3rd business day after the proof is approved. Proofs must be approved by 12:00pm Arizona time. The 3 day rush is 100% of the cost of the stickers.
- 6 Day Turn Around We will ship the order on the 6th business day after the proof is approved. Proofs must be approved by 12:00pm Arizona time. The 6 day rush is 66% of the cost of the stickers.
- 9 Day Turn Around We will ship the order on the 9th business day after the proof is approved. Proofs must be approved by 12:00pm Arizona time. The 9 day rush is 33% of the cost of the stickers.
Rush orders guarantee a ship date only. Expedited shipping may be necessary to meet your deadline. Please see our Shipping-Turnaround-Rush page for more information.
Do you ship internationally?
Yes, We ship internationally via USPS International Priority Mail only.
Why is shipping insurance being added at checkout?
Shipping insurance is required on all orders over $1,000 and this fee will be added to your total during checkout. For orders less than $1,000 in value, shipping insurance is optional and can be added on the payment page before checking out.
